Privacy Policy

This Privacy Policy applies to Essex & London Property Management Group Limited, a company registered in England and Wales, trading as Housing Placements.

Our registered office is at: 11 Station Road, Harold Wood, Romford, RM3 0BP.

We are the data controller for the personal data described in this policy. This means we determine the purposes and means of processing your personal data and are responsible for ensuring it is handled lawfully, fairly, and transparently.

If you have any questions about this policy or how we handle your personal data, please contact us on 0208 419 8865 or by writing to us at the address above.

We collect personal data in the following circumstances:

When you contact us via our website or by telephone

• Full name
• Email address
• Telephone number
• Organisation or company name
• The content of your enquiry

When you are a landlord working with us

• Full name and contact details
• Property address(es) and details
• Bank account details for rental payments
• Identification documents (as required for compliance purposes)
• Correspondence and contractual documents

When you are a local authority housing officer

• Name, job title, and contact details
• Local authority and department
• Placement request details and correspondence

Data about households placed in our properties

Where local authorities provide us with information about households being placed in our properties, this may include names, household composition, and any relevant support needs. This data is received from the local authority and processed solely to facilitate the placement. We act as a data processor for this data on behalf of the local authority (the data controller).

Technical data from website visits

• IP address (anonymised)
• Browser type and version
• Pages visited and time spent on the site
• Referring website

We use your personal data for the following purposes:

We do not use your personal data for automated decision-making or profiling.

Under the UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:

• Contract: Processing is necessary to perform a contract with you (e.g. a lease agreement with a landlord) or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests in operating our business and providing our services, provided those interests are not overridden by your rights and interests. This includes responding to enquiries and improving our services.
• Legal obligation: Processing is necessary to comply with a legal obligation, including our obligations under housing legislation and our registration requirements.
• Consent: Where we rely on your consent (for example, to send marketing communications), you may withdraw that consent at any time by contacting us.

We do not sell your personal data to third parties. We may share your data in the following limited circumstances:

• WREN member authorities: Where required to facilitate placements, we share relevant property and compliance data with the WREN member boroughs as part of our registration as an approved provider.
• Other local authorities: Where required to facilitate placements, we may share relevant information with other local authorities we work with.
• Professional advisers: We may share data with our legal advisers, accountants, or insurers where necessary.
• Legal requirements: We may disclose your data where required to do so by law, by a court order, or by a regulatory authority.

All third parties with whom we share your data are required to handle it in accordance with UK GDPR and to implement appropriate security measures.

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Our general retention periods are:

After the applicable retention period, your data will be securely deleted or anonymised.

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you (a Subject Access Request).
• Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you have the right to ask us to delete your personal data ("the right to be forgotten").
• Right to restrict processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Rights related to automated decision-making: You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects. We do not carry out such processing.

To exercise any of these rights, please contact us at: 11 Station Road, Harold Wood, Romford, RM3 0BP, or call 0208 419 8865.

We will respond to your request within one calendar month. We may ask you to verify your identity before processing your request.

We are registered with the Information Commissioner's Office (ICO) under the Data Protection Act 2018. If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the ICO, the UK's supervisory authority for data protection matters:

Our website uses cookies to improve your browsing experience and to collect anonymised analytics data. We use the following types of cookies:

• Strictly necessary cookies: These are essential for the website to function and cannot be disabled. They do not store any personally identifiable information.
• Analytics cookies: We use anonymised analytics to understand how visitors use our website. This data does not identify individual users and is used solely to improve the site's content and usability.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• Secure HTTPS connections for all data transmitted via our website
• Access controls limiting who within our organisation can access personal data
• Regular review of our data handling practices
• Secure disposal of data that is no longer required

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us:

This policy was last reviewed and updated on 15 June 2026.