Questions & answers
Frequently asked questions
The questions landlords and housing teams ask us most often, about guaranteed rent, compliance, placements and how we work.
For landlords
What is guaranteed rent?
We lease your property for a fixed term and pay an agreed sum every month for the whole of that term, whether the property is occupied or not. There are no tenant-find fees, renewal fees or management commissions.
Do I still get paid during void periods?
Yes. The monthly payment continues for the full length of the agreement, including any period when the property is empty between placements.
How long are the lease terms?
Typically between one and five years. Longer terms usually attract a higher guaranteed figure because they give us greater certainty of supply.
Who handles repairs and management?
We manage the property day to day, including inspections and routine repairs. Structural work and matters that remain the owner's legal responsibility stay with the landlord, and everything is set out clearly in the agreement.
What condition does my property need to be in?
Sound, weathertight and free of Category 1 hazards, with a valid EICR, a gas safety record where applicable, an EPC of Band E or above, working smoke alarms, and an HMO licence where one is required.
How much rent could I get?
Use our rent calculator for an indicative figure, or call 0208 419 8865 and we can give you a range over the phone before arranging a free assessment.
For local authorities
Are you an approved provider?
Yes. We are approved to supply local authorities and operate in line with the Housing Act 1996 and the expanded duties under the Homelessness Reduction Act 2017.
How quickly can a placement be made?
Where suitable stock is available we can usually confirm within the same working day. Our team will tell you honestly if we cannot meet a requirement rather than hold a case open.
What certification is supplied with a property?
Gas safety record, EICR, EPC, fire risk assessment, HMO licence where required, and legionella assessment. All certificates are provided on request and kept current.
Which areas do you cover?
Essex and every London borough, with selected coverage in Hertfordshire, Kent and major cities nationwide. Our core areas have dedicated local pages.
About us
Who are Housing Placements?
Housing Placements is the trading name of Essex & London Property Management Group Limited, company number 15911160, based at 11 Station Road, Harold Wood, Romford RM3 0BP.
Are you a member of a redress scheme?
Yes. We are members of the Property Redress Scheme, accredited under the London Landlord Accreditation Scheme, and registered with the Information Commissioner's Office.
How do I make a complaint?
Our complaints procedure sets out each stage and the timescales involved, including escalation to the Property Redress Scheme if you remain dissatisfied.
Get in touch
Still need an answer?
Speak to our team directly — we will tell you what we can do and how quickly we can do it.